Product Availability
All items shown on the website are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally we may have a product that is for sale on the website that is unavailable.
Price & Order Changes
Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money at any time, especially if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in our vendor’s suggested retail prices, fluctuations in demand or the cost of component materials for an item, etc.
Order Status & Lead Times
Upon receipt of the order, you will receive an order confirmation and an ElumTac team member will reach out within 2-7 business hours with order updates. We do have specific inventory in stock but we also specify Made to Order items, which have approximate creation and shipping time windows listed in items’ descriptions. Orders of more than 10 pieces of all products and customized products may need added production time depending on the order quantity and type. Some of our fabrics are very unique to a few and specific artisans and can take extra time depending on the artisans’ clusters availability and the order quantity. The timeline for the production of fabric will be formulated during each order confirmation.
You can choose to cancel your order before 2-7 hours of receipt of order confirmation. If we do not receive a notice of cancellation within 2-7 hours, we will go forward with shipment and the return policy will apply.
Please email us to inquire about the status of your purchase or any additional questions that you might have at contact@elumtac.com